Shipping policy

Shipment Processing Time

We ship directly from multiple warehouses as soon as the order is processed.

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • US 2-6 Business Days
  • CANADA 2-8 Business Days
  • International 7-20 business Days

Delivery delays can occasionally occur (natural disasters, pandemics, situations out of the seller’s control).

Shipping Carriers:

We have teamed up with trusted and renowned shipping carriers to ensure the secure and prompt delivery of your orders.

Shipment Confirmation & Order Tracking

A tracking number will be added to your order details as soon as they are available. You will be notified via email so that you can keep track of the delivery status every step of the way.

Important Message about the Worldwide COVID-19 Situation:

On behalf of everyone at Stellartronix, our hearts go out to all those impacted by COVID-19. As always, we are focused on the health and safety of our employees and customers. We are a small family-owned business, and we are shipping orders normally. Please be assured that as individuals, we are all practicing social distancing, frequently washing our hands, sanitizing our equipment, and ensuring the products we ship are clean and safe.

Due to these security measures, which currently take place everywhere internationally at all companies, there may sometimes be delays in the delivery of our packages. We guarantee that you will receive your parcel, but if your parcel is affected by a delay, we kindly ask for your understanding.

Customs, Duties, and Taxes

Stellartronix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.

Address Accuracy:

It is imperative that you furnish us with an accurate and complete shipping address when placing your order. To avoid any issues with your delivery, please ensure your address information is error-free. We cannot assume responsibility for any delivery complications arising from inaccurate or incomplete address details.

Damages

If you receive damaged merchandise, please take a picture and email us the picture at support@stellartronix.com right away. We will only replace damaged goods within 48 hours of receiving your order.

For any inquiries, please contact us at support@stellartronix.com.

     

      Returns and Exchanges:

      For comprehensive details regarding returns and exchanges, kindly consult our dedicated return policy or get in touch with our customer service team. Specific conditions and timeframes apply to returns and exchanges.

      We kindly request that you take a moment to review our shipping policy, considering these important particulars prior to placing an order. Should you require further clarification or have any inquiries, our dedicated customer service team stands ready to assist you.

      Thank you for choosing Stellartronix, and we look forward to serving you with excellence in every aspect of your shopping experience.